Help Desk Paper Essay Example | Topics and Well Written Essays - 750 words

Help Desk Paper - Essay Example Actually, help desks have already become a routine reality for the majority of large and small businesses all over the world. The question remains in whether it is worth outsourcing Help Desk Agents and what criteria efficient Help Desk Agents should meet. To begin with, a Help Desk is a place where a customer or an information technology user can obtain important information, call for support or obtain technical support and assistance (TechTarget, 2010). Many companies hold help desks to provide customers with the quality customer service and support. A help desk can be a person or a group of persons with a phone number and the skills necessary to resolve the majority of the emerging technical and organizational problems (TechTarget, 2010). Help desks may consist of a group of technical experts that will use software to track the status of the emerging problems and to solve them promptly; a help desk may also work in the form of a call center, which accepts user complaints and suggestions and helps them to track their orders, shipments, and concerns in real time (TechTarget, 2010). That businesses enjoy the benefits of call centers and help desks is difficult to deny. The question is in what Help Desk Agents can be considered as efficient and what it takes for businesses to hire efficient Help Desk Agents. An efficient Help Desk Agent must meet the specific set of criteria, to match the Help Desk Agent job requirements and to successfully cope with his (her) responsibilities. According to Hiles and Gunn (2009), these criteria include â€Å"skill variety, task identity, task significance, autonomy, and feedback† (Hiles and Gunn, 2009). An efficient Help Desk Agent will possess a variety of skills necessary to resolve numerous technical and customer service dilemmas; in other words, an efficient Help Desk Agent will not only be

Healthcare Code of Ethics Case Study Example | Topics and Well Written Essays - 1250 words

Healthcare Code of Ethics - Case Study Example This paper will therefore focus on discussing the content of Montefiore's Code of Ethics. The Code of Ethics for Montefiore medical center is an explicit document containing the ethical principles and values to which the organization is committed to. The idea behind its establishment was to build the stated ethical principles into decision making at all ranks of the organization. Raymond (2008), states that the center's Code of Ethics grew out of the recognition that the health care / medical organizations had a massive impact on the type of health services available in the community and that the community's health needs were not adequately met. As a result, Montefiore medical center concluded that a code of ethics would be of tremendous help to the staff members, patients and other stakeholders. They therefore established and incorporated it into their management systems. Brian and Dennis (2009), indicates that Montefiore's Code of Ethics was the first established organizational code of ethics by a health care facility in the United States of America. This has played a major role in ensuring that the health facility is on the leading lane to a new level of ethical analysis of organizational decision making and aligning the stage on how the health facilities across the country make tough choices. This was therefore an important step towards improving the nation's health care. The medical center makes every effort to abide by the ethical principles stated in the Code of Ethics in all areas of medical education, community service, clinical research, patient care and all facets of administrative functions (Raymond, 2008). The stated ethical principles in the Code usually explain the guidelines for acceptable and decent behavior of managers, health care providers and the rest of the volunteers and associates. Therefore, Montefiore puts a lot of effort in order achieve the stated standards in all aspects of its clinical and organizational activities. To start with, the Code of Ethics outlines the organizational principles and clinical principles. Montefiore medical center is usually aware that the managers and their associate are ethically obliged to the staff, patients and the surrounding community. Therefore, it puts its efforts in creating an ethical organizational environment, engaging in responsible stewardship, supporting fair marketing, communication practices and pursuing a socially responsible agenda. It is also aware of its primary mission that focuses on providing high standards and ethically-based patient care. As a result, it monitors the quality of care, protects the patient's confidentiality and privacy, promotes multidisciplinary clinical consultation and supports ethical clinical decision making. In order to create an ethical organizational environment in Montefiore, the code of ethics states that ethical decision in the institution should be promoted through mechanisms that assimilate ethical analysis into administrative / clinical deliberation and policy development. Brian and Dennis (2009), states that the Code of Ethics seeks to promote the welfare of animals during research and to protect the rights of human subjects, develop strategies for applying the ethical principles, establish a criterion for resolving ethical disagreements, involve the staff in